Emergency board-up
Secure exposed doors, windows, roofs and openings after fire department release.
24/7 Fire and Smoke Response
Fire Damage Restoration in Surrey, BC
Board-up, cleanup and rebuild
Emergency board-up, smoke and soot cleaning, odour treatment and complete repairs across Surrey.
IICRC Certified30+ Years of Experience24/7 Emergency
Rapid dispatch to Surrey, with arrival timing confirmed when you call.
IICRC Certified CrewsFire and smoke restoration
Rapid Local Dispatch24/7 emergency response
30+ Years of ExperienceFull-service restoration
Insurance CoordinationCertified and insured
Fire Damage Restoration in Surrey
Why fire and smoke damage needs fast action
After the fire is out in Surrey, acidic soot, smoke residue and firefighting water keep damaging finishes, contents and indoor air. Securing the building and starting professional cleanup quickly reduces secondary damage.
Unsafe openings
Broken doors, windows and roof sections leave the property exposed until emergency board-up is complete.
Soot keeps reacting
Acidic soot can permanently stain metals, stone, glass and finished surfaces when it sits.
Smoke travels
Fine smoke particles move through wall cavities, HVAC systems and rooms far from the visible fire.
Water damage follows
Hose water and sprinkler discharge can soak flooring, walls and contents after the flames are controlled.
Odour needs source removal
Deodorizing works only after soot and charred materials are removed or properly sealed.
Documentation matters
A room-by-room inventory and restoration scope support faster insurance decisions.
Fire damage restoration services we provide in Surrey
On Command coordinates every stage of fire damage restoration in Surrey, keeping emergency work, contents, cleaning and reconstruction under one accountable team.
Water extraction
Remove firefighting and sprinkler water before it creates mold and structural damage.
Soot and smoke cleaning
Match cleaning methods to each surface so residue is removed without spreading or setting it.
Contents restoration
Inventory, pack out, clean and store salvageable furniture, textiles and personal property.
Odour removal
HEPA filtration, source removal and professional deodorization treat embedded smoke odour.
Structural drying
Dry framing, subfloors and cavities affected by hose or sprinkler water.
Selective demolition
Remove unsafe charred and contaminated materials under controlled conditions.
Complete reconstruction
Rebuild walls, flooring, cabinetry and finishes after the structure is clean and dry.
Common sources of fire and smoke damage in Surrey homes
Surrey Fire Service responds to structure fires across the city, and its Communications Division also dispatches fire calls for more than 50 other British Columbia communities. Once it releases the scene, acidic soot, smoke residue and firefighting water keep damaging finishes, contents and indoor air. These are the fire damage triggers we see most in Surrey homes.
Unsafe openings and roof breach
- Surrey Fire Service responds to structure fires across the city
- Broken doors, windows and roof sections leave the property exposed
- On Command secures and boards up the property once the scene is released
Smoke through cavities and HVAC
- Surrey's large share of townhouses and attached homes lets a loss spread quickly across shared walls and floors
- Fine smoke particles move through wall cavities and HVAC systems
- Smoke reaches rooms far from the visible fire
Fire origin and reacting soot
- Soot is acidic and spreads permanent staining the longer it sits
- Do not re-enter to wipe soot yourself after Surrey Fire Service releases the scene
- We match cleaning methods to each surface so residue is not spread or set
Firefighting water damage
- Hose water and sprinkler discharge can soak flooring, walls and contents
- Water mitigation stops secondary mold from the firefighting water
- Water damage follows after the flames are controlled
Our 7 Step Restoration Process
A documented restoration process from response through repair
A coordinated fire restoration plan protects the building, documents the claim and moves directly from cleanup into reconstruction.
Emergency response and safety assessment
We attend once the fire department releases the scene, document the damage room by room and identify the hazards before anyone works inside.
Board-up and site protection
Exposed doors, windows, roofs and openings are secured, and the undamaged parts of the building are protected from soot tracking.
Firefighting water extraction
Hose and sprinkler water comes out first, before a fire loss turns into a water and mold loss.
Selective demolition
Unsafe charred and contaminated materials are removed under controlled conditions.
Soot and smoke cleaning
Every surface gets the cleaning method that removes residue without spreading or setting it.
Odour removal and air treatment
HEPA filtration, source removal and professional deodorization treat the smoke odour left in cavities and contents.
Documentation, repair and handback
A room-by-room inventory and itemized scope go to your insurer, then we rebuild the finishes and hand the space back.
The First Response
What happens from the first call
The first decisions protect people, stop secondary damage and prepare the insurance record in Surrey.
First call
Emergency needs are triaged
We confirm fire department release, access, utilities and whether immediate board-up is needed.
Same response
Secure and document
Openings are protected and visible damage is photographed before cleanup changes the scene.
Next phase
Clean, dry and rebuild
Contents and surfaces are treated while the repair scope is coordinated with the insurer.
We are ready 24/7
Your call is answered 24/7 so you can get clear guidance and the next steps started right away.
Surrey and Surrounding Areas
Local fire restoration across Surrey
On Command is based in Surrey at Unit 1, 5508 Production Blvd, so our crews are already in the city, not driving in from across the region. We respond across every Surrey community: Whalley and City Centre, Guildford, Newton, Fleetwood, Cloverdale, and South Surrey, plus the surrounding Fraser Valley.
- Rapid Surrey dispatch
- 24/7 emergency response
- Fully equipped and certified team
15 communities covered
Dispatch baseSurrey, 5508 Production Blvd
What Our Clients Say
What Surrey homeowners say
Customers trust On Command during stressful situations because our team communicates clearly, works safely, and helps guide the next steps.
Certified. Trusted. Proven.
IICRC Certified
Certified & Insured
Canadian Owned
★★★★★
We presented Manny and his team with a real challenge in dealing with asbestos insulation contamination in a building more than 70 years old. Not only was the contaminated vermiculite mixed with old fiberglass...
★★★★★
Had a great experience with Manny and his professional crew. Very quick response, they came to site the next day fully equipped and ready. They got the job done right, safe, and on time. Totally recommend.
★★★★★
We had an excellent experience with On Command Services. Manny was incredibly professional, knowledgeable, and helpful throughout the entire process. He took the time to explain everything clearly and eased our concerns...
★★★★★
This company has attended and completed several jobs in my building, my unit included. I was very impressed by their efficiency, communication, thoroughness, and general manner. Not only are they great at what they do,...
★★★★★
Manny and his team did a great job helping me do some repairs around my property (replacing rotted wood in deck, waterproofing deck, and some minor interior fixes with doors that wouldn't close properly). They were...
★★★★★
Manny and his team were a pleasure to deal with. They were professional, thorough, detail oriented and timely. Highly recommend to consumers and insurance providers alike!
★★★★★
The best place to deal with... they are so professional and loved their customer service....manny and his team did great. gonna recommend to my friends and family. Thank you !!
★★★★★
We had a mould issue in our bathroom, Manny and his crew came out for an assement and removal mannys crew took care of the job fast and clean. Highly recommend ONCOMMAND, very professional and friendly great company!
Why Choose Us
Why Surrey homeowners call On Command
After a fire, you need more than just cleanup. You need a certified local team that can secure, restore and rebuild.
IICRC-certified crews
Trained in fire, smoke and soot restoration, not a general handyman crew.
30+ years of experience
Handling Surrey fire and smoke losses of every size.
Based in Surrey
Surrey-based crews and equipment serve the Lower Mainland and Fraser Valley.
24/7 emergency line
Answered by a person, every day of the year.
Full-service, one crew
From board-up through cleaning, drying and reconstruction.
Certified and insured
With insurance coordination on every job.
Testing Before Disturbance
Older fire-damaged materials in Surrey may need testing first
If cleanup will disturb drywall, flooring or insulation in an older Surrey building, we arrange third-party hazardous materials testing before demolition begins, so the work is done safely and to code.
Questions? We've Got Answers
Fire damage restoration in Surrey: common questions
Get quick answers to common questions about fire and smoke damage, our response time, and our restoration process.
Surrey Fire Service responds to structure fires across the city, and its Communications Division also dispatches fire calls for more than 50 other British Columbia communities. Once the department declares the scene safe and releases it, On Command handles the smoke, soot and firefighting-water cleanup, dispatching from our Surrey headquarters with an arrival window confirmed when you call.
Further reading
Before you call your insurer
Documenting a loss properly, before anything is cleaned up, is what a claim ends up resting on.
Fire or smoke damage in your Surrey home? Call now.
Do not wait, and do not wipe the soot yourself. Call On Command for 24/7 emergency fire damage restoration in Surrey and we will confirm the nearest available crew and arrival window when you call.
24/7 Emergency Line604 445 2726
Rapid dispatch to Surrey
- Available 24 hours a day, 7 days a week
- Local team, fast response, real results
- We handle everything, you focus on healing
Request Emergency Callback
Tell us where you are and we will call you back within minutes, 24/7.